Adnan, A. and Arunachalam, Subramaniam and Cazan, A. and Arreymbi, Johnnes and Webb, P.A. (2008) ‘Developing an outsourcing questionnaire: validation study’, Proceedings of Advances in Computing and Technology. (AC&T) The School of Computing and Technology 3rd Annual Conference. University of East London, pp. 108-118.
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Most developed countries have witnessed a sharp increase in outsourcing operations. These operations range from the service sector to manufacturing of various components such as automotive components. However, many organisations practicing outsourcing are failing to achieve their objectives for a number of reasons. In depth literature search has revealed that weaknesses in outsourcing operations are due to a large number of defects in aspects ranging from ‘order request’ to ‘invoice payment confirmation’. Analysis has shown that lack of quality in the outsourcing system is the predominant reason for weaknesses in the outsourcing operations. During the literature review, it was established that most of the data available on outsourcing was related to non-UK companies. In view of this information, it is crucial to develop a questionnaire to acquire information related to outsourcing from UK based companies. The Questionnaire is used to find out if any other newly generated problems are contributing to the poor quality of the outsourcing system resulting in failure. This paper presents an overview of outsourcing weaknesses/defects acquired through the literature search and a step by step process preparing a questionnaire to investigate the weaknesses in the outsourcing system and operations. The questionnaire is designed with a rational to measure the frequency of the quality defects in the outsourcing system. As such they are best aimed at collecting data to improve the framework.
|Divisions:||Schools > Architecture Computing and Engineering, School of|
|Additional Information:||Citation: Adnan, A.; Arunachalam, S., Cazan, A., Arreymbi, J., Webb, P.A. (2008) ‘Developing an outsourcing questionnaire: validation study’ Proceedings of Advances in Computing and Technology, (AC&T) The School of Computing and Technology 3rd Annual Conference, University of East London, pp.108-118.|
|Date Deposited:||23 Jul 2010 15:52|
|Item Type:||Conference or Event Item (Paper)|
|Creators:||Adnan, A. and Arunachalam, Subramaniam and Cazan, A. and Arreymbi, Johnnes and Webb, P.A.|
|Last Modified:||27 Sep 2012 11:59|
|Depositing User:||Mr Stephen Grace|